Policies and terms
Everything that applies to your rental, in plain English. These policies are issued by SIXT RENT A CAR SL LTD and were last updated on 5 November 2026.
Printable policy pack- Rental Terms & ConditionsThe agreement between you and us when you hire a vehicle, with the full schedule of charges.
- Cancellation & Refund PolicyFree cancellation up to 48 hours before pick-up, plus how and when refunds are paid.
- Security Deposit & Damage PolicyHow the deposit hold works and is released, and how damage is assessed and charged fairly.
- Insurance & ProtectionWhat every rental includes, the excess for each vehicle, what isn't covered, and optional Excess Reduction.
- Driver RequirementsWho can drive, and the documents to bring for UK and non-UK licence holders.
- Collection, Return, Fuel & MileageCollection and delivery, returning on time, fuel and charging, mileage and cleaning.
- Privacy PolicyWhat personal data we collect, why, who we share it with, how long we keep it, and your rights.
- Cookie PolicyThe small amount of browser storage this website uses, and how to manage it.
- Complaints ProcedureHow to complain, how quickly we respond, and where to go if we can't resolve it.