Collection, Return, Fuel & Mileage

1. Collecting the vehicle

1.1 Collections are available from our branch at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ during opening hours: Monday to Friday, 08:00 to 18:00; Saturday, 09:00 to 16:00; Sunday, 10:00 to 14:00.

1.2 Please arrive at your booked time with the documents listed in our Driver Requirements. Allow about 20 minutes for the handover. If you're running late, email us at bookings@sixtrentcar.co.uk. We'll hold your vehicle for up to 2 hours after your booked time. After that, the booking may be treated as a no-show unless you have told us you are running late.

2. Delivery and collection service

2.1 We can deliver the vehicle to, and collect it from, any address in Greater London (inside the M25) for £25 each way. Delivery slots are in the opening hours above. Out-of-hours slots may be available on request.

2.2 The main driver must be at the address at the agreed time, with their documents, to complete the handover. If nobody is available, we'll wait for 30 minutes and then return the vehicle to the branch. You can rebook the delivery for a further delivery charge.

2.3 At a collection from your address, you must stay with the vehicle until our driver arrives and the return check is complete, unless we've agreed otherwise in writing.

3. Handover inspection

At pick-up and return we record the vehicle's condition, mileage and fuel or charge level, and take date-stamped photos. Our Security Deposit & Damage Policy explains how this is used.

4. Returning the vehicle

4.1 Return the vehicle to the agreed place by the date and time on your rental agreement, with its keys, documents and any equipment we supplied.

4.2 Grace period: you can return up to 59 minutes late at no charge.

4.3 Late returns: after the grace period, we charge one extra rental day at your booking's daily rate for each rental day, or part of one, that the vehicle is late. If another customer's booking is affected because you are late without telling us, we may also charge our reasonable costs of providing them with a replacement vehicle.

4.4 Extensions: email us before your return time. If the vehicle is available, we'll extend your rental at your daily rate and take payment for the extra days.

4.5 Out-of-hours returns: only by prior arrangement. Follow the agreed parking, locking and key-return instructions and keep evidence of the return time and condition. Your responsibility ends when you correctly complete those steps. We inspect at the next opening period and must establish that any charged damage occurred while the vehicle was your responsibility.

5. Fuel

5.1 Our fuel policy is full to full. Vehicles are supplied with a full tank and should be returned with a full tank. If we supply a vehicle with less than a full tank, the level is recorded on the rental agreement and you return it with the same level.

5.2 If the vehicle is returned with less fuel, we charge the cost of the missing fuel at the local pump price plus a refuelling service fee of £20. Please keep your fuel receipt from a filling station near the return location.

5.3 Only use the fuel type shown on the fuel cap. Misfuelling is not covered by the damage waiver, and you'll be charged the actual cost of draining and repairing the vehicle.

6. Electric vehicles

6.1 Electric vehicles are supplied with at least 80% charge, and the level is recorded at pick-up. Return the vehicle with at least the same charge level.

6.2 If the charge level is lower, we charge a recharge fee of £25. We supply a charging cable for public charge points. You pay for any public charging during the rental.

7. Mileage

7.1 Each rental day includes 250 miles, added up over the whole rental. For example, a 3-day rental includes 750 miles.

7.2 We charge £0.20 per mile above the total allowance, based on the odometer readings recorded at pick-up and return.

8. Cleanliness

8.1 Vehicles are cleaned inside and out before every rental. Please return the vehicle in a reasonably clean condition. Normal use is fine.

8.2 We charge a specialist valeting fee of £60 if the vehicle needs extra cleaning, for example because of excessive dirt, sand, pet hair or spillages. We charge £150 if there is evidence of smoking or vaping. We'll send photos with any cleaning charge.

9. Items left in the vehicle

Please check the vehicle before you return it. We'll keep any items we find for 30 days and contact you to arrange collection. We can post them to you at cost.